How We Protect Your Privacy at 9bob
Your account security and data protection are central to how we operate. We handle your personal information, payment details and account activity with strict confidentiality standards. This policy...
What Information We Collect and Why
When you open an account with 9bob, we collect information necessary to verify your identity, process withdrawals and deposits, and keep your account safe. This includes your name, email address, phone number, date of birth and national identification details. We also collect transaction history—every deposit via JazzCash, Easypaisa, SadaPay or Raast, and withdrawal requests—to comply with financial regulations in supported regions. We
track your gameplay patterns and account activity to detect fraud and unusual access. Your device information, IP address and browser details help us prevent unauthorized logins. We never share this data with third parties except where local law requires it or where payment processors need it to complete transactions.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
If you have concerns about how your data is handled or want to know what information we hold on your account, our support team can help. You can contact us through live chat during operating hours, by email for detailed requests, or through your account settings to review and update your personal details.
Live Chat Support
Speak directly with our team during peak hours for immediate privacy questions or account data access requests.
Email Contact
Send detailed privacy inquiries to our support address and receive a full written response within 48 hours.
Account Settings
Review your stored information, update contact details and manage your privacy preferences directly from your profile.
How We Earn Your Trust
Our privacy approach is built on transparency and accountability. We document every data practice, keep your information separate from operational systems, and refresh our security audits regularly. Your...
Transparent Logging
Every access to your personal data is logged with timestamps, so you know exactly when and how your information was...
Encrypted Storage
Your payment details, identity documents and account history are stored in encrypted databases with restricted admin access.
Regular Audits
We conduct quarterly security reviews and penetration testing to identify vulnerabilities before they become risks.
Local Compliance
We follow privacy regulations applicable to Pakistan regions and update our policies when local requirements change.
No Data Selling
We never sell or rent your personal information to advertisers, brokers or marketing firms under any circumstance.
Retention Limits
We delete inactive account data after 36 months unless you request archival or regulations require longer retention.
Privacy Standards Across Our Platform
Our privacy commitment is the same whether you access 9bob on desktop, mobile browser or app. Every payment method—JazzCash, Easypaisa, SadaPay, Raast—uses the same encryption protocols. Your data...
| Desktop Access | HTTPS encryption, session timeouts after inactivity, and two-factor authentication available for all desktop logins. |
|---|---|
| Mobile Web | Same encryption and security controls as desktop, with automatic screen locking when you leave the app for 10 minutes. |
| Native App | Biometric login support, encrypted local storage for session tokens, and automatic logout on app close. |
| Payment Processing | All JazzCash, Easypaisa, SadaPay and Raast transactions route through PCI-compliant gateways with tokenization. |
| Withdrawal Verification | We verify payout requests using matched account data, require email confirmation and complete payouts within declared timeframes. |
| Support Channels | Live chat, email and in-app messaging all use encrypted connections; support staff never request passwords or payment details. |
| Account Recovery | If you lose access, we verify your identity through registered email and phone before restoring account credentials. |
Key Protections Built Into Your Account
Your 9bob account comes with privacy tools enabled by default. Two-factor authentication is available, session tracking shows where you've logged in from, and you can review...
Session Overview
View active login sessions across devices, see timestamps and locations for each login, and log out remotely from any session.
Transaction History
Full ledger of all deposits via JazzCash, Easypaisa, SadaPay and Raast, plus withdrawals with verification status and timestamps.
Privacy Controls
Toggle data collection preferences, opt out of non-essential analytics and manage cookie settings directly from your account.
Data Export
Request a copy of all your personal data stored on our systems in a standard format you can download or send elsewhere.
Account Closure
Close your account and request permanent deletion of your data, with a 30-day grace period for withdrawing any remaining balance.
Fraud Alerts
Real-time notifications of login attempts from new devices, unusual withdrawal requests and account changes you didn't initiate.